At Citystylez, managed by Nelectron Designs Private Limited, we are dedicated to providing a transparent, fair, and reliable shopping experience.
In this policy:
- “We,” “our,” and “us” refer to Nelectron Designs Private Limited
- “You,” “your,” and “user” refer to customers using our platform
We aim to address grievances promptly, professionally, and in compliance with applicable laws.
What Constitutes a Grievance
A grievance includes any complaint, concern, or dissatisfaction related to products or services obtained through our platform. Examples include:
- Defective or quality-related products
- Delayed, incorrect, or failed deliveries
- Payment failures or transaction issues
- Difficulties with returns, exchanges, or refunds
- Concerns regarding customer support interactions
- Requests for clarification on company policies
Submitting a Grievance
To raise a grievance, follow these steps:
- Access Help Centre / Contact Page: Navigate to the “Help Centre” or “Contact Us” section on our website or app
- Select Category: Choose the category that best describes your issue
- Provide Details: Include your Order ID, a clear description of the problem, and attach any supporting documents or images
- Review & Submit: Our support team will review your submission and respond appropriately
Escalation to Grievance Officer
If your grievance is not resolved or you are unsatisfied with the response:
- Escalate the issue to our Grievance Officer
- The escalation process adheres to the Information Technology Act, 2000 and other applicable regulations
- The Grievance Officer ensures fair and thorough handling of escalated complaints
- Contact: Reach the Grievance Officer at Nelectrondesignspvt7@gmail.com
Grievance Resolution Process
- Acknowledgement: Receive confirmation of grievance receipt within 48 hours via email
- Tracking ID: A unique reference number is assigned to monitor progress
- Resolution Timeline: Grievances are generally resolved within 7 working days or as required by law
- Regular Updates: You will receive periodic updates on the status via your registered contact details
Closure of Grievance
A grievance is considered resolved when:
- A satisfactory resolution has been provided by the support team or Grievance Officer
- No response is received from you within a reasonable time after the resolution is communicated
- A final decision has been issued according to our policies and legal requirements
Contact Information
For questions, assistance, or to submit a grievance, please reach out to us at: Nelectrondesignspvt7@gmail.com
We are committed to resolving your concerns promptly, fairly, and transparently.
